Training courses – FAQs

What courses can I do? 

Check the course pages for information about when they start and close. Our training calendar for 2024–2025 shows what courses are happening until 31 March 2025.

Who are the courses for? 

The courses are for teachers and teacher educators wanting to develop their teaching knowledge and skills and get practical ideas for their classrooms.

I don't have a TeachingEnglish account. How do I enrol for a course?

1. Create a free TeachingEnglish account.
2. Go to the course pages and find a course you're interested in.
3. Click on 'enrol on this free course'.
4. 'Explore all courses' will show all the courses you can enrol on.
5. Go to 'My learning – My courses' to start your course.
   
   

I already have a TeachingEnglish account. How do I enrol for a course?

1. Log in to your free TeachingEnglish account.
2. Go to the course pages and find a course you're interested in.
3. Click on 'enrol on this free course'.
4. 'Explore all courses' will show all the courses you can enrol on.
5. Go to 'My learning – My courses' to start your course.
   
   

How do I access the course on a mobile device?

1. Log in to your free TeachingEnglish account. 
2. Tap the three horizontal lines next to the home button to open the menu. 
3. Below 'Home', you will see MY PORTFOLIO and 'My courses' below. Tap on MY PORTFOLIO if you don’t see 'My courses'. 
4. Tap on 'My courses' to access your training.
    

How do I access the course on a desktop computer?

1. Log in to your free TeachingEnglish account. 

2. If you have enrolled in the course, you will see 'MY PORTFOLIO' in the menu bar at the top of the page next to the Home button. 

3. Move your mouse over MY PORTFOLIO to see the drop-down menu. 

4. Click on 'My courses' to access your training. 
    

I can't see MY PORTFOLIO in the menu bar. What can I do? 

Make sure that you are logged in to your free TeachingEnglish account. Find a course that you want to do and click on 'enrol on this free course'.

If you still can't see MY PORTFOLIO, contact our technical support team using the 'Help' button. Reply to the initial email they send you to get some personal assistance.

My course progress isn't being recorded. What can I do?

Course progress only updates when a module is fully completed, so check you haven't missed any activities or learning content. You need to complete learning content in each of the modules. You may not see all the modules when accessing on a smaller device.

Please avoid logging in on multiple devices or windows at the same time, and make sure you exit any online module you're working on when you finish studying. 

If you're already doing that and need more help, please contact our technical support team using the 'Help' button. Reply to the initial email they send you to get some personal assistance.

How much do courses cost?

All courses are free.

What level of English do I need?

All our course content is written so that teachers with at least B1-level understanding can follow them.

How long are the courses?

Courses usually take around 12 hours to complete. Courses generally have five modules. There is an introductory Getting started module, which you just need to complete once, and then three core content modules. There is also a Resources module, with downloadable support materials.

Please remember you will need to complete all modules and download or view all resource documents in order to receive your certificate.

When do courses open? 

Check the course pages for information about when they start and close. Our training calendar for 2024–2025 shows what courses are happening until 31 March 2025. 

You can sign up to our newsletter to keep up to date with news about courses and other TeachingEnglish resources and events. Our What's on page also has information about resources, courses and webinars happening in the current bimonthly period.

The course I'm interested in is closed. When will it open again? 

Sign up to our newsletter to find out when courses will open again.

You can also access discussions, live event recordings and other resources connected to all courses by joining our Facebook group and accessing the Guides.

Each course also comes with a free workbook, which you can access at any time. Each training page has a link to the downloadable workbook at the bottom of the page. 

How can I get a certificate?

You will need to successfully complete all self-study modules in order to receive a certificate of completion. You also need to download or view all resource documents. Every unit needs to show as 100% complete in order to successfully complete the course.

When you have successfully completed your course, your certificate will be available to download or view in the 'My awards' section in the training platform. Click on MY PORTFOLIO – My courses and you will see 'My awards' at the top of the screen.

Where is my certificate?

When you have successfully completed your course, your certificate will be available to download or view in the 'My awards' section in the training platform. Click on MY PORTFOLIO – My courses and you will see 'My awards' at the top of the screen.

How can I change the name on my certificate? 

Names on certificates are taken from your personal details in your free TeachingEnglish account. To change your name, click or tap on your name to edit your profile. Update the details on your profile page and save the new details. On the course platform where you access your training, please use the 'Help' button to request a new certificate. 

How can I share ideas with other teachers and ask questions about the course?

Join our vibrant Facebook community of 77,000+ teachers and teacher educators to share ideas, participate in live events and get resources and advice from our experienced course tutors and other community members. 

Please note that you can access the online modules, get a certificate of completion and download the course workbook without needing to join the Facebook group. 

I have a disability. Are the courses accessible? 

The platform meets internationally accepted accessibility standards. We continually work to make the platform fully accessible. Access our accessibility statement for more information.

My password isn't working. How can I change it?

If you can't remember your password, go to the login page and click on the 'Reset your password' tab. You can then enter your TeachingEnglish username, email address or phone number to receive a message with instructions for resetting your password.

If you want to change your password yourself, you need to be logged in. Click on 'My account' and then the 'Edit' tab. You will need to enter your current password and then scroll down to enter a new password.

Passwords should include at least eight characters, at least one upper-case character and a number.

How can I get help with technical problems?

If you need more help, please contact our technical support team using the 'Help' button. Reply to the initial email they send you to get some personal assistance. 

If you need more help, please contact our technical support team using the 'Help' button. Reply to the initial email they send you to get some personal assistance.